Onsite Customized Training
Cutomized training because no company is like your company.
First Impression Management trainers work throughout the United States with organizations to inform and educate leaders and employees about diversity, cross-cultural issue, personal brand management, proper business etiquette and career development issues.
These learning programs are exceptionally hands-on, interactive, and focused on real-world business and organizational scenarios. They are designed to engage individual, paired, and team participation that directly relates to situations participants experience on a day-to-day basis. These programs can be presented, with modification, in half-day, one-day, or as one and one-half day training modules.
First Impression Management provides a variety of solutions to benefit your organization.
- Diversity Sensitivity Training
- Harassment at Work
- Cross Cultural Training
- Business Etiquette Training
- Teamwork and Leadership
- Communication Skills Training
- Professional Development
- Customer Service Training
Given the fact that less than 10% of the world’s population is dominantly Eurocentric, diversity sensitivity has become an essential competency for everyone in the workplace. Therefore, as the workplace becomes increasingly more diverse, educating your employees and managers about discrimination, the problems with common stereotypes and biases, and the negative effects of prejudice is critical. Workplace discrimination can be reduced when employees and managers understand the value of diversity in the workplace and the legal implications to both them and the company.
We also offer a special one-on-one program that meets the need of organizations who have an immediate need to train one employee.More about Diversity Sensitivity »
Do your employees feel safe and respected at work? We have timely programs that discuss workplace violence, harassment, and sexual harassment for your employees and managers:
- Avoiding Workplace Violence
- Sexual Harassment for Managers
- Preventing and Eliminating Harassment at Work
- Sexual Harassment in the Workplace
Globalization requires global awareness if you want to be successful in the international arena. We offer the following cross cultural training program:More about Cross-Culture Training »
Never assume that others will not notice or will be understanding of poor manners. First Impression Management will give your organization all of the necessary tools to utilize proper dining etiquette, email, telephone and international business etiquette and help ensure the success of your organization.
- Dining Etiquette: Where Business and Social Skills Meet
- Business Etiquette in the United States
- Email Etiquette: Make Them Effective and Professional
- Telephone Etiquette to Create the Right Impressions
- international Business Etiquette and Protocol
- Networking at Business Events
Effective managers recognize the importance of teamwork within their organizations. We offer the following programs:More about Teamwork and Leadership »
In today’s complex and competitive business world, effective communication is the foundation on which companies and careers are built. We offer the following programs:
- Effective Business Communication Skills
- Interpersonal Relationships at Work: How to Get Along Better with Coworkers
An employee's professional development is never complete; we can all continue to improve. We have training programs for:
- Business Presentation Skills
- Creating Your Own Personal Brand at Work
- Dressing for Success: Influencing Other’s Perception
- Effective Time Management
- Professionalism: Impression Management at Work
- Using Body Language at Work to Get Ahead
- Your Receptionist: Your Company’s Ambassador
The key to keeping current customers happy and attracting new ones is in how you and your employees deliver customer service. It may be simple, but it’s not necessarily easy, and that’s where we come in. To help improve your customer service we offer: :More about Customer Service Training »
I Need Something Else
No company is quite like yours. So, if you have a training need that demands a highly-specific solution, we can help. Customization allows you to align your company’s unique goals to the training.
One-on-One Confidential Training:
This training may be delivered in a variety of ways, including over the telephone or online.
Includes course name changes, minor searchable terminology changes and addition of logos.
Modify our courses to address your organization's specific needs, including modification of role playing and other exercises, cosmetic and terminology changes. Our pre-training analysis aligns course content, activities and examples with your organization's strategies, culture, and objectives to deliver a program tailored just for you.
For more specific or complex training initiatives, our design team can assess your organization's needs, then create a learning solution that is uniquely yours to help you achieve your business goals.
Newly created material to meet your objectives.